Salesforce Dev Support Engineer

Salesforce Dev Support Engineer - Immediate joiners

Customer Success

India - Hyderabad

India - Bangalore

Full time

Posted 07 March 2024

JR241888

Description

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Role Scope: Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals.

We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun).

While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time)

EMEA hours – 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time

APAC hours – 5.30 AM IST onwardsWork hours are subject to change depending on Business needs.

Note: Most likely the shift would be nigh shift-AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM IST onwards (depending on Daylight Savings Time)

Role & Responsibilities:

- Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.comdeveloper products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.

· Write sample code, client libraries, and contribute to Open Source projects.

· Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community

· Resolve customer service issues and skillfully manage complex customer service problems.

· Manage customers' expectations and experience in a way that results in high customer satisfaction.

· Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.

· Assist with the design and delivery of product and other technical training.

· Review support cases for technical and troubleshooting accuracy.

· Define and describe technical best practices.

· Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.

· Complete assigned project responsibilities.

· Meet the monthly goals on KPIs such as CSAT, Productivity.

Experience/Skills Required:

BTech/BS degree in a technical field preferred with a strong academic record.

2 to 8 years engineering / programming work experience.

· Lightning Experience - Lighting Web Components & Aura

· Modern Javascript

· Apex(Synchronous and Asynchronous)

· Integration - REST/SOAP/Bulk API

· Debugging/Troubleshooting Errors

· Visualforce

· Sites/Communities/Force.com